I love your bags, I cannot simply choose one! Do you offer a service to help me find the bag best suited for me?
We are so glad to hear that you love our bags! It's our pleasure to provide a fantastic shopping experience. Let us put all your shopping dilemmas to the side with our private styling session option handled by our experienced and enthusiastic team.
Get a chic closeup to MDLR pieces, the ones you love and the ones you haven't tried on via a private fun online video call. Book your session now by emailing us at email@example.com
Can you do at home shopping service?
A reason to catch up with the girls and shop for new arm candy?
Socializing and retail therapy are the perfect antidotes for when you want to reward yourself for all the hard work you put in… or simply when your closet needs to get its spark back.
Book a catered session for you and your favorite people! What are you waiting for? Click here to find out more. Available for Singapore, Kuwait, Jakarta, Bandung, Surabaya and Bali.
I am an online influencer, are you open to collaborations and partnerships?
Yes! We are always excited to work and connect with more people who share similar values and passions. If you are influential within your community, enthusiastic towards new experiences and have a proclivity for fab bags, rest assured you are the one for us 🛍️
Send us an email at firstname.lastname@example.org for further insights.
Does Marie De La Roche host private events and trunk shows?
Hosting private events and trunk shows is our forte. We go the mile to provide our clients the best service! 🥂
Curating special experiences for our clients throughout the year, each different from the last one bringing excitement to different places by combining regional and exclusive collections.
We also use these opportunities to support other brands by collaborating with them when hosting these events. If you are a brand interested in joining us on our mission of creating memorable experiences, please contact email@example.com
SHIPPING & TRACKING
I have ordered a bag, am I able to track it?
Once you’ve received your purchase confirmation email, we will send a shipping confirmation email letting you know when your purchase has been shipped, including tracking details of your order.
Which countries does Marie De La Roche ship to?
We are so glad you asked! We actually offer shipping worldwide 🌎 ✈️ Oh, and did we mention that it is FREE?
Do I have to pay duty or import charges once the bag arrives?
Yes, custom taxes are to be paid upon the arrival of your delivery 📦
To avoid confusion please check with your local import office to inquire regarding the payment of additional tax and duties. Good thing your shipping costs are free 🥳
In MDLR, we give you 2 great options to receive your MDLR goodies!
Eco - Box
A brown cardboard box of smaller size packed with upcycled filing paper.
Small and lightweight in nature, this option reduces the carbon footprint of your item as it requires less energy to manufacture and to transport, as well as less disposable material to throw after.
MDLR Gift - Box
A lovely white cardboard box with a special print. Also eco though bigger in volume. Great for special days.
The item I want is sold out. Is it coming back?
The way we source our materials and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out.
Many of our pieces are limited edition and seasonal, and might not be returning in the future though our classics collections are usually available every 3 months if sold out and can be pre-ordered.
By subscribing to our newsletter you will have first access to new collections as well as re stock notices.
You may drop us an email at firstname.lastname@example.org if you wish to make a pre-order or enquire about a special color.
Can a sold-out item I want be available for pre-order?
The nature of our products means that they sell out quickly, and pre-orders allow us to hold your place to make sure you get what you want. You will receive an update when the item is ready to be shipped. Please note that you will be charged fully when a pre-order is placed. This is the only way we can allocate the item to you.
RETURNS & EXCHANGES
What if I need to change or cancel my order?
We want to get your bag to you as soon as possible, so once an order is placed it cannot be modified or cancelled as we ship within the next 24 hours.
Feel free to email Customer Service at email@example.com and we will do our best to accommodate your change.
How can I return my order?
Please note that all purchases are final and cannot be returned, no exceptions. If there is an issue with your order please email Customer Service at firstname.lastname@example.org 📨
If deemed the exception of an exchange, the return shipping fees will be borne by the customer.
Do you have any offline store locations?
Yes, across 4 continents. Please get in touch to find the closest retailer to you.
How can I guarantee that the product I purchased is authentic?
Authentic Marie De La Roche products are available on our website and in selected stores across the world. Our company does not offer merchandise for sale through flea markets, unauthorized retail locations, or at auctions.
Do get in touch if you have any questions about a retailer where you have seen our products.